NEVER trust car dealers

24 06 2010

I’m not someone who get angry very easily, but at the moment I am downright p*ssed off.

And I feel that I have a right to that.

My Significant Other took his car in for a service last Tuesday. Upon purchasing the vehicle (at Hyundai), a service and maintenance plan was included with the overall cost, and they told him that the car was supposed to go in for its first check-up after 105 000 km.

Yes, this is where the first screw-up comes in.

When he arrived at the place where the service was performed, they informed him that his car was actually supposed to have come in after 100 000 km. My S.O. phoned the dealership, but apparently they were in ‘meetings’, et cetera, so he had to pay the R 2 300 for the service himself, otherwise he couldn’t get his car back. The dealership said they would pay him the money back.

Ha. Ha. Ha…

He phoned them on Thursday – they said they’d get back to him on Friday. No word from them on Friday. He phoned them on Saturday – they told him that the only person who could authorize the payback of the money was on leave until Monday. Does anything happen Monday? Not really, now. Just empty promises. Now we’re on Thursday already, and the money has yet to be paid into his account.

But wait, it gets even better.

The regional manager of Drive Plan or whatever they’re called was supposed to phone my S.O. yesterday already… because, in fact, his maintenance/service plan isn’t even on their records!! They messed up completely, and now that he had to phone them today, he’s told that his service plan isn’t even registered…

…and he’s already paid for it.

Now there are two options. Either they reimburse his service plan, and then he has to take out a new one anyway, so he doesn’t get any money. Or they can pay him back the money he had to pay for the service, yet I’m not quite sure how that works, because he’s busy on the phone now and I’m not quite sure what’s going on. Either way, they made a right royal huge messy screw-up of it, and now he’s going to be at a loss.

And he doesn’t really care (!!!)

He has copies of his plan (valued at approximately R 18 500), all the signed documents, et cetera, but I suppose that doesn’t really matter, if they’re so lax that they don’t even contact him, but he has to phone around because of their mistakes.

I know one should cut your losses and move on… It doesn’t help abate my anger any, that’s for sure… But I suppose I should just smile and turn the other cheek.

And then people wonder why I don’t drive or own a car.




2 responses

24 06 2010
Salóme van Lill

DON’T turn the other cheek. That is why the *&#@$% get away with it. People don’t want to go through all the hassles. Let him sue them if he has the paperwork at hand. They HAVE to make it right – free of charge!!

25 06 2010
Brian Pasch – Automotive Internet Reputation Management Strategies for 2010 | Practical Reputation Management

[…] NEVER trust car dealers « The Skinny on my Jeans (Genes) […]

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